Frequently Asked Questions
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About Our Company:
What is Virtual Sheet Music?
Who manages Virtual Sheet Music?
Does Virtual Sheet Music adopt the new privacy rules?
About Our Digital Sheet Music Editions:
Are yours original and legal sheet music editions?
Are your editions suitable for performances, auditions or competitions?
About Sheet Music Downloads and Print Out:
How Virtual Sheet Music works?
How is sheet music packaged?
Is sheet music scanned from other editions?
What is PDF file format?
How do I open PDF files?
I already have Adobe Reader but I am experiencing problems in viewing and printing my scores. Why?
Print-outs are too small or too big. Why?
In the print-outs some of the staff lines are missing. How to fix this?
How can I retrieve an item I have just purchased?
How can I obtain music not listed on the "Catalog" page?
Can I have music sent me via e-mail?
Can I access all your archives by paying a one time fee and without additional charges?
Is there any limit in the downloaded music? How many copies can I download and print?
About Member's Downloads and Accounts:
How do I download as a Member?
I do not remember my log-in data! How do I retrieve it?
I changed my e-mail address and need to change my log-in data. How do I do this?
My subscription is expired and/or I was a Member of Virtual Sheet Music in the past, and as today I am unable to login: how can I renew my subscription?
About the Forums and New Sheet Music Suggestions Forum:
What are the "Forums"?
What is the "New Sheet Music Suggestions Forum"?
Can any question about any topic be submitted to the Forums?
Can personal ads be added to the forums?
Can I post sheet music requests?
Will every suggestion be accepted?
What can I do to obtain priority in requests?
Do I need to register to post messages on the Forums?
I am already a Member: do I need a different registration to post on the Forums?
I am in your Newsletter Mailing List: do I need a different registration to post on the Forums?
About Payment:
Is sheet music distributed at a price?
What payment methods are available?
How will my purchase get charged to my credit card or checking account?
Is my credit/debit card or check information secure?
Can Virtual Sheet Music issue a refund?
Why there are not shipping charges?
How can I retrieve an item I have just purchased?
About Support:
What kind of support does Virtual Sheet Music offer?
How can I request support?
How can I retrieve an item I have just purchased?
Is there any warranty on purchased music?
Other Questions:
Does Virtual Sheet Music have a Newsletter?
Is the Newsletter mailing list "secure"?
I
f you have other questions, please do not hesitate to
contact us
. We look forward to helping with your music interests. Thank you!
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Web: www.virtualsheetmusic.com E-Mail: virtual@virtualsheetmusic.com
