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Membership Questions
- I am a Member and cannot download or access some items for free. Why?
- How do you download as a Member?
- Can I have discounted access to your archives by paying a one time fee?
- How to update your email as a Member
- I changed my e-mail address and need to change my log-in data. How do I do this?
- My subscription is expired and/or I was a Member of Virtual Sheet Music in the past, and as today I am unable to login: how can I renew my subscription?
- I do not remember my log-in data! How do I retrieve it?
- I am having problems logging into my account as a Member. What do you suggest I do?
- Membership expiration and Renewal: How does it work? Is it automatic?
IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments:
Nathan Berghoff * VSM MEMBER * on January 7, 2025 @10:20 am PST
Please cancel my subscription and refund my account - I was charged without my knowledge yesterday for a whole year
Roel de Vries * REGISTERED USER * on December 15, 2024 @1:48 am PST
Please cancel my subscription and provide a full refund. I'm not satisfied with the quality nor that I still have to pay for most music. I'm still within the first 7 days after purchase and living in the EU. Thanks, Best, Roel
Fabrizio Ferrari - moderator, on December 15, 2024 @9:33 am PST
Not a problem Roel, we have refunded your paid fee and closed your Membership.
I'd suggest that anyone read the terms of our membership before applying to avoid surprises; it is very clear what it offers and what it doesn't. What it takes is just reading it before signing up:
https://www.virtualsheetmusic.com/unlimited.html
All the best,
I'd suggest that anyone read the terms of our membership before applying to avoid surprises; it is very clear what it offers and what it doesn't. What it takes is just reading it before signing up:
https://www.virtualsheetmusic.com/unlimited.html
All the best,
Hilde Rognehaug * REGISTERED USER * on December 12, 2024 @7:54 am PST
I would like to cancel my membership. I never agreed t be a member for a whole year!! There is no information here about this..
Fabrizio Ferrari - moderator, on December 12, 2024 @7:57 am PST
I am sorry about that Hilde, but I have a hard time understanding how you could have missed that the Membership was for a whole year since we advertise that everywhere because it is such a bargain:
https://www.virtualsheetmusic.com/unlimited.html
In any case, I am going to close your Membership and refund the difference you have paid for your Membership combo offer of $8.02.
Please let me know if you have any further questions or concerns.
All the best,
https://www.virtualsheetmusic.com/unlimited.html
In any case, I am going to close your Membership and refund the difference you have paid for your Membership combo offer of $8.02.
Please let me know if you have any further questions or concerns.
All the best,
robert Marcum on October 24, 2024 @2:27 am PST
cancel membership. Why do I have a membership that costs $60 and why was it deducted from my account?
Fabrizio Ferrari - moderator, on October 24, 2024 @8:05 am PST
Hello Robert and thank you for your inquiry.
Actually I can't find you among our Members. There are no Membership accounts with your email address. I could only find a single purchase for $5.97 performed on October 19th.
Also, our Membership costs only $37.75 for the first year, not $60.
Please tell me more about this issue.
I look forward to hearing from you.
Actually I can't find you among our Members. There are no Membership accounts with your email address. I could only find a single purchase for $5.97 performed on October 19th.
Also, our Membership costs only $37.75 for the first year, not $60.
Please tell me more about this issue.
I look forward to hearing from you.
Margo Watson * VSM MEMBER * on October 23, 2024 @3:07 pm PST
I thought I was already a member and had paid before but the system didn't recognize me. So I joined AGAIN and paide $14 but then i never was taken back to print off my music. When I went back to the same music, it made me pay AGAIN at a non member price!! What is going on!! Margo Watson
Fabrizio Ferrari - moderator, on October 24, 2024 @8:03 am PST
I am sorry about that Margo. That shouldn't really happen. Did you use a different computer or browser with your second Membership? Do you have cookies activated? Please let me know.
In any case, I have refunded you the difference you paid for the second Membership.
Please let me know if you have any further questions or concerns.
All the best,
In any case, I have refunded you the difference you paid for the second Membership.
Please let me know if you have any further questions or concerns.
All the best,
Susan McClary * VSM MEMBER * on September 25, 2024 @6:17 pm PST
I would like to cancel my membership, please. How do I go about doing this?
Fabrizio Ferrari - moderator, on September 26, 2024 @4:52 pm PST
Hello, Susan, and thank you for your inquiry.
I see your Membership is still active and will expire automatically in February 2025. There is no need to cancel it since the renewal is NOT automatic. We'll send you an invitation to renew, and then you'll be free to decide if you are renewing or not.
I hope you have enjoyed your membership so far. If not, please let me know what you didn't enjoy. We strive to offer the best sheet music service on the web.
Thank you!
I see your Membership is still active and will expire automatically in February 2025. There is no need to cancel it since the renewal is NOT automatic. We'll send you an invitation to renew, and then you'll be free to decide if you are renewing or not.
I hope you have enjoyed your membership so far. If not, please let me know what you didn't enjoy. We strive to offer the best sheet music service on the web.
Thank you!
clearwater86 * REGISTERED USER * on September 23, 2024 @7:52 am PST
As a full member, why do I have to pay any extra money?
Fabrizio Ferrari - moderator, on September 23, 2024 @7:56 am PST
Hello, and thank you for your inquiry.
As a Member, you have many benefits, including the ability to access for free all VSM editions and the rest of the repertoire with special discounts as explained in these pages that we showed you before you joined:
https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html
A membership doesn't give you free access to everything we have on the website. That should be clearly explained on the pages above.
Please let me know if you have any further questions.
As a Member, you have many benefits, including the ability to access for free all VSM editions and the rest of the repertoire with special discounts as explained in these pages that we showed you before you joined:
https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html
A membership doesn't give you free access to everything we have on the website. That should be clearly explained on the pages above.
Please let me know if you have any further questions.
Patsy Thomason on August 12, 2024 @1:15 pm PST
I am creating a membership using my Visa debit card. I have entered the correct info twice but it says enter my credit card. I want debit card entered!!!!
Fabrizio Ferrari - moderator, on August 12, 2024 @2:01 pm PST
I am sorry about that Patsy. I'll be happy to help you here.
I don't seem to find any attempted transaction with your email address. Did you use a different email address? Also, what device are you using?
Please let me know. If you'd like to discuss all this by email, please let me know, and I will contact you by email.
All the best,
I don't seem to find any attempted transaction with your email address. Did you use a different email address? Also, what device are you using?
Please let me know. If you'd like to discuss all this by email, please let me know, and I will contact you by email.
All the best,
jeannette thomas * VSM MEMBER * on August 11, 2024 @10:47 am PST
I tried to renew my membership but could not enter my credit card information.
Linda * REGISTERED USER * on June 9, 2024 @10:17 pm PST
I would like to cancel my membership. The song I ordered was not the music to the original recording as I thought it would be. It .was very confusing.. I already had the same sheet music I Just spent money on something i already had. Not very clear, I wanted the longer version. Thank You.
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