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Public Questions or Comments
Questions or Comments:
Mr Andrew Parsons * REGISTERED USER * on October 13, 2025 @5:14 am PST
Please cancel and refund my subscription.
Digital playground mixes up music sheets and bars, so replay is incorrect.
Digital playground mixes up music sheets and bars, so replay is incorrect.
Fabrizio Ferrari - moderator, on October 13, 2025 @9:06 am PST
Hello Mr Parsons and thank you for your inquiry.
We can certainly close and refund your paid Membership, but I'd really like to understand what happened with the Playground. Did you try to import music from a PDF file? Please tell me more.
I look forward to hearing from you.
We can certainly close and refund your paid Membership, but I'd really like to understand what happened with the Playground. Did you try to import music from a PDF file? Please tell me more.
I look forward to hearing from you.
Mr Andrew Parsons * REGISTERED USER * on October 13, 2025 @9:14 am PST
Yes, i imported a pdf file, and when it uploaded, the player put the pages in the wrong order, and the staves were out of sync with each other. (It did the same thing on each attempt.)
Fabrizio Ferrari - moderator, on October 13, 2025 @10:30 am PST
Thanks for providing more details.
If you don't mind, I am going to get in touch with you via email, so you could send me the PDF you mentioned, and I'll see what's wrong with it.
As I said, there is no problem closing your membership and refunding it, but I'd really like to understand if that's a bug we can easily fix or a limitation of the system. I'd like you to take advantage of our online editor, which offers excellent features.
We'll be in touch via email. Thank you again.
If you don't mind, I am going to get in touch with you via email, so you could send me the PDF you mentioned, and I'll see what's wrong with it.
As I said, there is no problem closing your membership and refunding it, but I'd really like to understand if that's a bug we can easily fix or a limitation of the system. I'd like you to take advantage of our online editor, which offers excellent features.
We'll be in touch via email. Thank you again.
Kalin * REGISTERED USER * on September 23, 2025 @3:48 pm PST
Please cancel my subscription and refund my account. Your collection for oboe doesn’t meet what I need.
Martien * REGISTERED USER * on August 31, 2025 @12:41 pm PST
Please cancel my subscription and refund my account because I didn't know that I had to pay for Sheetmusic if I was a full member.
Fabrizio Ferrari - moderator, on August 31, 2025 @2:23 pm PST
Martien, I see our customer support has already closed your membership.
Just in case, we always disclose what our membership offers from the membership's description pages below:
https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html
And we encourage our users, during the process, to see our membership benefits before joining.
Please let me know if you have any further questions or concerns.
All the best,
Just in case, we always disclose what our membership offers from the membership's description pages below:
https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html
And we encourage our users, during the process, to see our membership benefits before joining.
Please let me know if you have any further questions or concerns.
All the best,
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