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Questions or Comments:

Tim Honnor * VSM MEMBER * on October 7, 2018 @3:00 pm PST
Hullo from Scotland,
I am having difficulty knowing how to download files. I am putting files in my cart and then downloading and once the message says download started I click off the box. But where (on mob Mac) are there files going. They are not going to my download folder.
Grateful for some advice.
Many thanks and best wishes,
Tim Honnor
reply
Fabrizio Ferrari - moderator and CEO, on October 7, 2018 @6:05 pm PST
I am sorry about that Tim. The downloaded files should go into the Downloads folder, by default on any Mac.

Could you please give me more information about your configuration:

1. Your used browser and version.
2. Your Mac OS version.
3. Are you trying to download just PDF files, or .zip files?

I look forward to hearing from you.

Thank you again.
Dean * VSM MEMBER * on October 3, 2018 @1:20 am PST
I have just paid & downloaded & printed 3 music sections from Rachmaninoff..order CC-xxxxx. I intend learning these for my pleasure. They are now in my Docs...Is there a method for me to hear / play them? I thought I could hear them from my computer....
Kind regards Dean
reply
Fabrizio Ferrari - moderator and CEO, on October 3, 2018 @6:49 am PST
Dear Dean,
thank you for your recent purchase.

Unfortunately the music pieces you have purchased (offered by Hal Leonard) don't include any media files or interactivity, therefore there are no audio files available for them.

In this case, I suggest to look on YouTube for possible audio recordings that can help with your practice.

I am very sorry, we wish to be able to offer every piece with included media files or interactivity, but that's only true for our own published music (VSM editions) or for interactive Hal Leonard editions. As I said, the pieces you purchased include just digital sheet music in PDF file format.

Please, let me know if you need further help or have any further questions, I will be happy to assist you any further.

Thank you again.
James Anderson on October 1, 2018 @10:37 am PST
Sorry. I have just found the sheet. I have a new computer and it took me some time to find the downloads. I am very sorry I got it wrong.
reply
Fabrizio Ferrari - moderator and CEO, on October 1, 2018 @2:46 pm PST
That's great James! I am glad you could find your sheet music. Please, let me know if you have any further questions or need any additional help, I'l be happy to assist you again.

All the best,
James Anderson on October 1, 2018 @5:14 am PST
How do I find my download ? I paid by Paypal for Achey breaky heart yesterday but can't find it now. jim@jandersonorkney.plus.com
reply
Fabrizio Ferrari - moderator and CEO, on October 1, 2018 @9:45 am PST
I am sorry about that James.

When you purchased that piece, we sent you an email with a receipt number inside (most likely beginning with PP-).

Just enter that receipt number on the page below to retrieve your music:

https://www.virtualsheetmusic.com/downloads/retrieval.html


Please, let me know if you need any further help.

Also, for a more "private" assistance, please, contact us via email at:

support@virtualsheetmusic.com


Or contact us with this form:

https://www.virtualsheetmusic.com/EMail.html


Thank you again!
Sandy Chapman * VSM MEMBER * on August 23, 2018 @2:42 pm PST
I just bought Shostakovich Walz 2, checked that charge was on my credit card and received confirmation from Norton that the charge went through, but cannot download it for some reason. Would you please tell me what is wrong with my efforts? Thank you
reply
Fabrizio Ferrari - moderator and CEO, on August 23, 2018 @4:23 pm PST
Thank you Sandy for joining us today and for your inquiry here. I am sorry learn what you are describing.

I looked at our database, and I can see only your Membership purchase today, nothing more than that.

Could you please click the link below and let me know which one of the waltz you see displayed is the one you attempted to purchase:

https://www.virtualsheetmusic.com/se/shostakovich+waltz+no.2


I'll then make further investigations.

I look forward to hearing from you.

Thank you again.

All the best,
Mark North on July 3, 2018 @1:44 pm PST
I transposed this piece into a different key but when I downloaded it came in the original key. Afraid I only ordered because I wanted it in E-flat. Please advise.
reply
Fabrizio Ferrari - moderator and CEO, on July 3, 2018 @2:52 pm PST
I am sorry about that Mark, but have you clicked the Print or Download button "inside" the viewer and not the blue buttons outside it? To download the transposed version you'd need to click the buttons inside the viewer.

Please, let me know if that's the case or you need any further help, I'll be glad to assist you further.
Yolanda on June 9, 2018 @1:38 pm PST
Do I need Scorch to download and print music? I've had problems getting that software to work, so I hope the download is simple pdf!
reply
Fabrizio Ferrari - moderator and CEO, on June 10, 2018 @7:15 am PST
Hi Yolanda, and thank you for your inquiry.

No, no Scorch installation is necessary for our offered music (not anymore)

And yes, all of our downloadable music is in PDF file format. The only music we don't offer PDF downloads for is the Alfred's repertoire.

Please, let me know if you have any further questions.

All the best,
Soner * VSM MEMBER * on May 28, 2018 @4:51 am PST
Hi, I purchased an item, with receipt # CC-xxxxx. Is transposition not available for this item?
reply
Fabrizio Ferrari - moderator and CEO, on May 28, 2018 @8:43 am PST
Hi Soner and thank you for your questions and recent purchase.

Unfortunately the item you purchased is a fake book sheet and it is not transposable. Transposable items are marked as "interactive" and it is not usually the case for fake book sheets.

We have other versions of that song for piano solo or other instruments that are transposable:

https://www.virtualsheetmusic.com/exs/HL-293334.html

https://www.virtualsheetmusic.com/exs/HL-84087.html


If you wish to have a refund for your purchase and try any of the other ones, please, let me know, I'll be glad to assist you on that.
Marlene * VSM MEMBER * on May 8, 2018 @4:39 am PST
Disregard previous comments I was able to get the transposed PDF
reply
Fabrizio Ferrari - moderator and CEO, on May 8, 2018 @9:25 am PST
Oh nice! Glad to know that!

Please, feel always free to contact me with any questions or ideas you may have, I will be glad to hear from you.

Thank you again Marlene.
Marlene * VSM MEMBER * on May 8, 2018 @4:11 am PST
I purchased Alfie and transposed it but can’t print the transposed version it keeps going back to the original
reply
Fabrizio Ferrari - moderator and CEO, on May 8, 2018 @9:24 am PST
I am sorry about that Marlene.

Just to be sure: once you transpose your music, are you clicking the printer icon inside the viewer to print it out, or the "PRINT" blue button? You should use the printer icon inside the viewer to print out correctly your transposed music.

Please, let me know if that's the way you have done it.

Thanks.