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Payment Questions
- Is sheet music distributed at a price?
- What payment methods are available?
- How will my purchase get charged to my credit card or checking account?
- Can Virtual Sheet Music issue a refund?
- Why there are not shipping charges?
- Is there any warranty on purchased music?
- Is my credit/debit card or check information secure?
- How can I retrieve an item I have just purchased?
IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments:
Branko * REGISTERED USER * on November 19, 2024 @10:01 am PST
where can I find my received PDF notes?
Fabrizio Ferrari - moderator, on November 19, 2024 @5:34 pm PST
Hello Branko and thank you for your inquiry.
You should have downloaded your music right after your purchase. We also sent you an email with instructions on how to retrieve your music from our site.
In any case, for privacy issues, I am going to send you an email with a retrieval link again.
Please let me know if you have any further questions or concerns.
All the best,
You should have downloaded your music right after your purchase. We also sent you an email with instructions on how to retrieve your music from our site.
In any case, for privacy issues, I am going to send you an email with a retrieval link again.
Please let me know if you have any further questions or concerns.
All the best,
Omar Alayan * VSM MEMBER * on October 21, 2024 @12:34 am PST
Hello, I'm trying to close my membership before the renewal in 6 days, and can't find it anyway, can you please do it for me.
Fabrizio Ferrari - moderator, on October 21, 2024 @8:01 am PST
Hello Omar and thank you for your inquiry. The renewal is not automatic, it is optional. When your membership expiration approaches, you'll receive an invitation to renew. If you are not interested, just ignore that invitation and your membership will expire automatically.
Please let me know if you have any further questions or concerns.
All the best,
Please let me know if you have any further questions or concerns.
All the best,
augusto.santana * VSM MEMBER * on September 1, 2024 @9:33 am PST
How do I cancel my account?
Fabrizio Ferrari - moderator, on September 1, 2024 @2:17 pm PST
Hello Augusto and thank you for your inquiry.
You can contact us from this page:
https://www.virtualsheetmusic.com/EMail.html
I am sorry to learn you want to close your account. Is there anything I can help you with? Please let me know.
All the best,
You can contact us from this page:
https://www.virtualsheetmusic.com/EMail.html
I am sorry to learn you want to close your account. Is there anything I can help you with? Please let me know.
All the best,
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