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Payment Questions
- Is sheet music distributed at a price?
- What payment methods are available?
- How will my purchase get charged to my credit card or checking account?
- Can Virtual Sheet Music issue a refund?
- Why there are not shipping charges?
- Is there any warranty on purchased music?
- Is my credit/debit card or check information secure?
- How can I retrieve an item I have just purchased?
IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments:
Donald E. Rodgers * VSM MEMBER * on October 5, 2025 @1:16 pm PST
I can not up date my credit card informatio?
Fabrizio Ferrari - moderator, on October 6, 2025 @8:54 am PST
Hello Donald and thank you for your inquiry.
You can update your credit card information the first time you buy something and proceed to checkout. We'll ask for your card information confirmation, and you'll have the chance to update any details about it.
Please let me know if you have any further questions or concerns.
All the best,
You can update your credit card information the first time you buy something and proceed to checkout. We'll ask for your card information confirmation, and you'll have the chance to update any details about it.
Please let me know if you have any further questions or concerns.
All the best,
Marta on September 22, 2025 @12:51 am PST
I want to become a member
but I would like to know whether it is possible to get an invoice for the purchase. Thank you
but I would like to know whether it is possible to get an invoice for the purchase. Thank you
Fabrizio Ferrari - moderator, on September 22, 2025 @8:25 am PST
Hello Marta and thank you for your inquiry.
Yes, of course, any purchase you make on VSM gives you a printable invoice for it.
Please let me know if you have any further questions or concerns.
We look forward to having you among our valued Members!
All the best,
Yes, of course, any purchase you make on VSM gives you a printable invoice for it.
Please let me know if you have any further questions or concerns.
We look forward to having you among our valued Members!
All the best,
Branko * REGISTERED USER * on November 19, 2024 @10:01 am PST
where can I find my received PDF notes?
Fabrizio Ferrari - moderator, on November 19, 2024 @5:34 pm PST
Hello Branko and thank you for your inquiry.
You should have downloaded your music right after your purchase. We also sent you an email with instructions on how to retrieve your music from our site.
In any case, for privacy issues, I am going to send you an email with a retrieval link again.
Please let me know if you have any further questions or concerns.
All the best,
You should have downloaded your music right after your purchase. We also sent you an email with instructions on how to retrieve your music from our site.
In any case, for privacy issues, I am going to send you an email with a retrieval link again.
Please let me know if you have any further questions or concerns.
All the best,
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