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How can I retrieve an item I have just purchased?


Nothing is more simple! To retrieve a recently purchased PDF music file from our server, just start from this page and enter your purchase order/receipt number. You will be able to retrieve your items instantly and download them on your computer again. If you encounter difficulty, don't hesitate to contact us.

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Lorraine Scotland on December 2, 2020 @8:29 am PST
I just purchased sheet music. I see that my credit card was charged but as soon as it did an error occured. I have no order number since it went straight to error. I ordered the sheet music for "Mary Did You Know".
reply
Fabrizio Ferrari - moderator, on December 2, 2020 @9:17 am PST
I am sorry about that Lorraine. I see your purchase went through correctly, and you can retrieve your music from the link we sent you by email.

Please, let me know if you receive that. In any case, I'll send you an additional email with your retrieval link right now so you can get your music right away.

Thank you again!

All the best,
Mary Van Pietersom on August 31, 2020 @5:20 am PST
I purchased sheet music as a guest & the link showed an error message. please advise to receive new link to douwload purchased files. My receipt information:Virtual Sheet Music Items (order PP-566697870)
Item# PP-566697870
reply
Fabrizio Ferrari - moderator, on August 31, 2020 @8:41 am PST
I am sorry about that Mary.

Please, click on the link below:
https://www.virtualsheetmusic.com/downloads/retrieval.html

Then enter your order number. That'll redirect to your purchased music page.

Please, let me know if you need any further help.

I hope you'll enjoy your music soon!

All the best,
David Hyde on March 16, 2020 @10:21 am PST
I want to cancel this...I thought it was an actual book
reply
Fabrizio Ferrari - moderator, on March 16, 2020 @10:26 am PST
Of course David, I am sorry about that.

I'll proceed with your refund and I'll send you a confirmation email right away.

Please, let me know if you have any further questions or requests.

All the best,
David Hyde on March 16, 2020 @10:28 am PST
Thanks...please let me know by email
Fabrizio Ferrari - moderator, on March 16, 2020 @11:30 am PST
Of course David, you are very welcome.

I sent you an email already, please, let me know if you received it.

All the best,




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