How can I retrieve an item I have just purchased?


Nothing is more simple! To retrieve a recently purchased PDF music file from our server, just start from this page and enter your purchase order/receipt number. You will be able to retrieve your items instantly and download them on your computer again. If you encounter difficulty, don't hesitate to contact us.

Last Updated: August 3, 2015 @ 2:02 pm PST
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Questions or Comments:

Lorraine Scotland on December 2, 2020 @8:29 am PST
I just purchased sheet music. I see that my credit card was charged but as soon as it did an error occured. I have no order number since it went straight to error. I ordered the sheet music for "Mary Did You Know".
reply
Fabrizio Ferrari - moderator and CEO, on December 2, 2020 @9:17 am PST
I am sorry about that Lorraine. I see your purchase went through correctly, and you can retrieve your music from the link we sent you by email.

Please, let me know if you receive that. In any case, I'll send you an additional email with your retrieval link right now so you can get your music right away.

Thank you again!

All the best,
Mary Van Pietersom on August 31, 2020 @5:20 am PST
I purchased sheet music as a guest & the link showed an error message. please advise to receive new link to douwload purchased files. My receipt information:Virtual Sheet Music Items (order PP-566697870)
Item# PP-566697870
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Fabrizio Ferrari - moderator and CEO, on August 31, 2020 @8:41 am PST
I am sorry about that Mary.

Please, click on the link below:
https://www.virtualsheetmusic.com/downloads/retrieval.html

Then enter your order number. That'll redirect to your purchased music page.

Please, let me know if you need any further help.

I hope you'll enjoy your music soon!

All the best,
David Hyde on March 16, 2020 @10:21 am PST
I want to cancel this...I thought it was an actual book
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Fabrizio Ferrari - moderator and CEO, on March 16, 2020 @10:26 am PST
Of course David, I am sorry about that.

I'll proceed with your refund and I'll send you a confirmation email right away.

Please, let me know if you have any further questions or requests.

All the best,
David Hyde on March 16, 2020 @10:28 am PST
Thanks...please let me know by email
Fabrizio Ferrari - moderator and CEO, on March 16, 2020 @11:30 am PST
Of course David, you are very welcome.

I sent you an email already, please, let me know if you received it.

All the best,
Rachelle Jue on July 28, 2019 @3:04 pm PST
I put in 2 different piano sheets n receipt doubles it please correct so I can make copy of right order 1 amazing grace 1 Ave Maria
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Fabrizio Ferrari - moderator and CEO, on July 28, 2019 @4:28 pm PST
Thank you Rachelle for your inquiry.

Could you please tell me more about it? I am sorry, but I don't understand what you are writing about.

I look forward to hearing from you.

Thank you.
Rachelle jue on July 28, 2019 @5:08 pm PST
I can't use copy machine so l was going to send receipt to son to do it but saw price doubled I just want one order.
Fabrizio Ferrari - moderator and CEO, on July 29, 2019 @3:53 pm PST
Thank you Rachelle.

I see you have placed 3 different orders to be paid by check.

The last one, dated July 28, includes the following pieces

Amazing Grace, advanced version, for piano solo:
https://www.virtualsheetmusic.com/score/AmazingGraceAdvPf.html

Ave Maria for piano solo:
https://www.virtualsheetmusic.com/score/AveMariaPF.html

For a total of $10.98.

Please, let me know if that's correct. If so, we just need to receive your check for that amount, with your order number on it (you should have received an email with your order number inside. If you have not your order number, please, let me know, and I'll get in touch with you by email about it).

Thanks again.
Rachelle jue on July 29, 2019 @4:57 pm PST
This order of amazing grace n Ave Maria is correct. Can I send check of $10.98 with hand copy of order number?
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Rachelle jue on July 31, 2019 @2:18 pm PST
Thank u for all your help.
Fabrizio Ferrari - moderator and CEO, on July 31, 2019 @8:21 pm PST
You are very welcome, any time!
Fabrizio Ferrari - moderator and CEO, on July 29, 2019 @5:03 pm PST
Yes, of course, Rachelle.

As soon as we get your check, we'll process it, and you'll receive an email with instructions on how to retrieve your sheet music from our site so you can download and print it out.

Glad we could figure it out!

Have a great rest of your day.

All the best,
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