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Questions or Comments:

Ritika taylor * VSM MEMBER * on March 24, 2025 @1:40 pm PST
When I downloaded my music to be printed it was blank. I can see it on the virtual player but not on the printable version. Now if I try it again it says I used up a download. This is for super mario ground music
reply
Fabrizio Ferrari - moderator and CEO, on March 24, 2025 @7:32 pm PST
I am sorry about that Ritika. I'll get back to you via email about your reported issue. You should have been able to print or download your music without issues.
Ritika taylor * VSM MEMBER * on March 24, 2025 @7:45 pm PST
Thank you. I received it
Fabrizio Ferrari - moderator and CEO, on March 25, 2025 @5:43 am PST
That's great Ritika!

Please always feel free to contact us with any questions or ideas you may have; we will always be glad to hear from you.

I hope you will enjoy your music!

All the best,
DARLYN IRIARTE C * VSM MEMBER * on February 10, 2025 @11:08 am PST
Buena tarde.
Me hice miembro para acceder a las partituras y no he podido encontrar la que comprè.
Pueden ayudarme por favor?
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Fabrizio Ferrari - moderator and CEO, on February 10, 2025 @11:54 am PST
Lo siento, Darlyn, por alguna razón técnica todavía estamos tratando de averiguar. No puedo ver cuál es la canción que compraste. ¿Puedes darme el título o el enlace?
YAMILE IRIARTE * VSM MEMBER * on February 10, 2025 @6:08 pm PST
seleccioné el Cello de "O SACRED, WONDROUS LOVE" (O Sacred Head/What Wondrous Love) (SSA Choir) - arr. Heather Sorenson
lo seleccione y pagué pero no puedo ver nada de la partitura para cello.
Fabrizio Ferrari - moderator and CEO, on February 11, 2025 @11:08 am PST
Gracias Yamile por tu respuesta e información.

¿Podrías confirmar que la música es la siguiente?

https://www.virtualsheetmusic.com/score/HL-317035.html

Espero escuchar de usted.
Margaret * REGISTERED USER * on February 5, 2025 @3:24 pm PST
Colating without instruction second page upside down
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Fabrizio Ferrari - moderator and CEO, on February 5, 2025 @6:20 pm PST
I am sorry about that Margaret. Could you please tell me what title are you referring to?

I look forward to hearing from you.
Christine * VSM MEMBER * on December 12, 2024 @10:45 am PST
How do I download my purchase to For score?
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Fabrizio Ferrari - moderator and CEO, on December 12, 2024 @11:36 am PST
Hi Christine.

Just launch forScore, then go under the top-right menu then "Services." From there, "Virtual Sheet Music," then enter your credentials to find your purchased or downloaded music. Please note that only music with PDF files will be shown in there.

Please let me know if you have any further questions or concerns.

All the best,
Christine * VSM MEMBER * on December 12, 2024 @11:38 am PST
I did that but I can’t seem to only download one sonata at a time, not the entire collection. That is time consuming!
Fabrizio Ferrari - moderator and CEO, on December 12, 2024 @3:42 pm PST
Christine, it should give the same selections you have on our website. For example, for the 3 Christmas collections, you should see three different PDFs available, one for each collection. There is no way for forScore to download everything in "bulk"; that's a forScore limitation, not of our system.

Please let me know if you have any further questions or concerns.

All the best,
Jonna Leisek on December 10, 2024 @4:25 pm PST
I purchased two songs. And I have lost them in the last two days. I can’t find them in my list. Could you resend them?
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Fabrizio Ferrari - moderator and CEO, on December 11, 2024 @3:25 pm PST
I am sorry about that Jonna.

Unfortunately, I can't find any records of your email used in this comment in our database. Did you use a different email address for your purchase? Please let me know.

I look forward to hearing from you.
Rebel * VSM MEMBER * on November 9, 2024 @3:01 pm PST
why does my music print some times and not always just tried to print Cxxxxxx and it wont print Getting tired of this annoyance
reply
Fabrizio Ferrari - moderator and CEO, on November 10, 2024 @10:52 am PST
I am sorry about that, Rebel; that shouldn't happen. Printing should be consistent. Have you tried to download the PDF file and then print your music from there? To do that, you can either download your music after clicking the printer icon button at the top-right of the shown music or by clicking the blue download button at the bottom of the shown music.

Please let me know. I look forward to hearing from you.

All the best,
Thomla on October 27, 2024 @9:26 am PST
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Fabrizio Ferrari - moderator and CEO, on October 27, 2024 @9:30 am PST
Hi Thomla and thank you for your inquiry.

You can find an interactive, different version of it and then transpose it in B flat. Here is a version for flute solo, which is interactive, so you can transpose it in any key you like:

https://www.virtualsheetmusic.com/exs/HL-1039188.html

You can find more versions of that song from this search result page:

https://www.virtualsheetmusic.com/se/Mas+Que+Nada

But make sure to filter out non-interactive items (use the Filter by Format option on the left column by clicking on "Interactive" to show only interactive items).

I hope this helps!
Helen * VSM MEMBER * on August 28, 2024 @6:24 pm PST
How do I transpose my sheet music
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Fabrizio Ferrari - moderator and CEO, on August 29, 2024 @7:53 am PST
Hello Helen and thank you for your inquiry.

If your music is interactive, you may have different options accordingly to the source of it.

For VSM editions, you can either click the interactive button at the top of the page or the "Open in Playground" blue button.

For Hal Leonard editions, you can simply click on the two-notes button at the top of the shown music to open the transposition window.

In the case if your last purchased music, the last option above is the one you should follow:

https://www.virtualsheetmusic.com/score/HL-31080.html


I hope this helps!

Please let me know if you have any further questions or need any additional help.

All the best,
Barry Bryant * VSM MEMBER * on August 12, 2024 @9:16 am PST
How do I print out a purchased score when I get a message telling me that my browser doesn't support WebGL ? The music gets to 1005 download status but then I get the message and nothing else.
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Fabrizio Ferrari - moderator and CEO, on August 12, 2024 @1:58 pm PST
I am sorry about that Barry. I am going to send you an email with a link to access your music as a PDF file. Unfortunately, Alfred's sheet music delivery system is not that great.

I'll get in touch with you by email in a minute.

All the best,
Laura * VSM MEMBER * on June 3, 2024 @8:35 am PST
I find the site very hard to navigate as an older person
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Fabrizio Ferrari - moderator and CEO, on June 3, 2024 @2:19 pm PST
I am sorry about that, Laura.

This actually surprises me because most people commend us because of our site's ease of use.

Why do you find it hard to navigate? Are you using a computer or a phone/tablet? Any more feedback is very welcome and I am willing to help.

I look forward to hearing from you!
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