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Reviews about Celebrate Me Home:  No download permitted by Dolls2cMusic * VSM MEMBER * on October 2018Was happy with the actual music but I had an issue with the inability to download and save the music on my PC. I thought there was a tech problem at first and then I learned that because it was a certain vendor - that I could see online or print only. I just feel that should have been put in front of my face before I purchased it. It would have saved a lot of wondering and frustration.
 Fabrizio Ferrari - moderator and CEO, on October 2018
I am very sorry about what you describe, and I understand your frustration. Unfortunately the Alfred repertoire is the only one which doens't allow download of the files, that's why we don't specify under the item's description, that the music includes PDF files or any reference to "file download", differently by the other repertoire. We have been pushing for that in a long time, but it looks like they have copyright constrains they can't overcome for some reason.
We'll forward your comment to them again, with the hope this will help to push them again. I really appreciated your feedback, and please, let me know if you need anything else. I'll be also glad to give you a full refund for the frustration if you like. Please, just let me know. Thank you again. Dolls2cMusic * VSM MEMBER * on November 2018
I understand your reply and thank you for it â¦. however my complaint really deals with the fact that you don't inform the buyer AT THE TIME of purchase of this fact and then the buyer spends unnecessary time trying to figure out why the download didn't work.
Fabrizio Ferrari - moderator and CEO, on November 2018
Thank you for you understanding!
With "AT THE TIME of purchase " do you mean after the music has been purchased, when the sheet music appears to be printed out? Or before the actual purchase? Because if you mean before to purchase the music, that should be enough clear already, as I said, there is no mention of "download" or "PDF download" or "downloadable" anywhere in this item's description. Actually we clearly state: ----------------------------------------------------------------- This item includes: Digital Sheet Music (for display and printing only) ----------------------------------------------------------------- As you can read in the item's description above. Please, let me know where you think we should clarify that even further, we really don't want people to get confused. Should we maybe include "This item doens't include a PDF download" or something like that? Thank you again for your valuable provided feedback. I look forward to hearing from you. All the best,
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