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Public Questions or Comments
Questions or Comments:
Udo Lemcke * VSM MEMBER * on January 20, 2026 @7:42 pm PST
Hallo, I want to cancel my Membership with immediate effect because I no longer play violin. Best regards. Udo Lemcke
Fabrizio Ferrari - moderator, on January 21, 2026 @8:25 am PST
Hello Udo, and thank you for your request.
I see your Membership is going to expire automatically on February 16th. You can just let it go until it expires. The renewal is not automatic, so you can just ignore any invitations you might receive to renew.
If instead you'd prefer your account to be completely removed from our database, please let me know, and I'll proceed with that. Be aware though that you will lose the ease of retrieving any music you may have purchased or downloaded before, and much more that you may have stored in your account (wishlist, preferences, etc.). The action will be permanent and irreversible.
Please let me know how you'd like to proceed.
All the best,
I see your Membership is going to expire automatically on February 16th. You can just let it go until it expires. The renewal is not automatic, so you can just ignore any invitations you might receive to renew.
If instead you'd prefer your account to be completely removed from our database, please let me know, and I'll proceed with that. Be aware though that you will lose the ease of retrieving any music you may have purchased or downloaded before, and much more that you may have stored in your account (wishlist, preferences, etc.). The action will be permanent and irreversible.
Please let me know how you'd like to proceed.
All the best,
Linda Lamm on November 24, 2025 @3:41 pm PST
I just bought a membership today but want to cancel my membership since it doesn’t meet my needs. Please send refund
Mr Andrew Parsons * REGISTERED USER * on October 13, 2025 @5:14 am PST
Please cancel and refund my subscription.
Digital playground mixes up music sheets and bars, so replay is incorrect.
Digital playground mixes up music sheets and bars, so replay is incorrect.
Fabrizio Ferrari - moderator, on October 13, 2025 @9:06 am PST
Hello Mr Parsons and thank you for your inquiry.
We can certainly close and refund your paid Membership, but I'd really like to understand what happened with the Playground. Did you try to import music from a PDF file? Please tell me more.
I look forward to hearing from you.
We can certainly close and refund your paid Membership, but I'd really like to understand what happened with the Playground. Did you try to import music from a PDF file? Please tell me more.
I look forward to hearing from you.
Mr Andrew Parsons * REGISTERED USER * on October 13, 2025 @9:14 am PST
Yes, i imported a pdf file, and when it uploaded, the player put the pages in the wrong order, and the staves were out of sync with each other. (It did the same thing on each attempt.)
Fabrizio Ferrari - moderator, on October 13, 2025 @10:30 am PST
Thanks for providing more details.
If you don't mind, I am going to get in touch with you via email, so you could send me the PDF you mentioned, and I'll see what's wrong with it.
As I said, there is no problem closing your membership and refunding it, but I'd really like to understand if that's a bug we can easily fix or a limitation of the system. I'd like you to take advantage of our online editor, which offers excellent features.
We'll be in touch via email. Thank you again.
If you don't mind, I am going to get in touch with you via email, so you could send me the PDF you mentioned, and I'll see what's wrong with it.
As I said, there is no problem closing your membership and refunding it, but I'd really like to understand if that's a bug we can easily fix or a limitation of the system. I'd like you to take advantage of our online editor, which offers excellent features.
We'll be in touch via email. Thank you again.
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