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Membership Questions
- I am a Member and cannot download or access some items for free. Why?
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- Membership expiration and Renewal: How does it work? Is it automatic?
IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments:
Kalin * REGISTERED USER * on September 23, 2025 @3:48 pm PST
Please cancel my subscription and refund my account. Your collection for oboe doesn’t meet what I need.
Martien * REGISTERED USER * on August 31, 2025 @12:41 pm PST
Please cancel my subscription and refund my account because I didn't know that I had to pay for Sheetmusic if I was a full member.
Fabrizio Ferrari - moderator, on August 31, 2025 @2:23 pm PST
Martien, I see our customer support has already closed your membership.
Just in case, we always disclose what our membership offers from the membership's description pages below:
https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html
And we encourage our users, during the process, to see our membership benefits before joining.
Please let me know if you have any further questions or concerns.
All the best,
Just in case, we always disclose what our membership offers from the membership's description pages below:
https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html
And we encourage our users, during the process, to see our membership benefits before joining.
Please let me know if you have any further questions or concerns.
All the best,
James Hackett on August 28, 2025 @11:34 pm PST
Hello!
Please cancel my subscription. Thank you.
Please cancel my subscription. Thank you.
Fabrizio Ferrari - moderator, on August 29, 2025 @8:55 am PST
I am sorry James, but we can't find any records with your email address. Do you have any other ones?
James Hackett on August 29, 2025 @9:09 am PST
Jxxxxxx@xxxxxx
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Mxxxxxxx@xxxxxxxx
Bxxxxxxxx@xxxxxxx
Mxxxxxxx@xxxxxxxx
Fabrizio Ferrari - moderator, on August 29, 2025 @9:31 am PST
Thank you James, I have hidden your emails for your own privacy, but I still can't find any of those in our database. Do you have a Membership with us? If so, do you happen to have your membership receipt? Please let me know.
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