Get Help and Support
What kind of support does Virtual Sheet Music offer?
Virtual Sheet Music provides complete customer support, regardless of whether one has purchased sheet music or not. Members in particular can benefit from our fast priority support.
Contact Us at any time, and we'll get back to you within 24 hours!
Last Updated: August 3, 2015 @ 2:02 pm PST
IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments:
Cristela on February 18, 2021 @6:45 pm PST
Ca someone download & print sheet music or is it only one option. Also I do not see all the music I purchased on activity log
Thanks
Thanks
Fabrizio Ferrari - moderator, on February 19, 2021 @9:03 am PST
Hi Cristela and thank you for your inquiry.
Most of the music on VSM is available for download besides print, the only exception is the Alfred repertoire which at the moment is available only for print (there are not downloadable files in their repertoire).
As for your purchased music not appearing in your activity log, did you purchase it with a different email than your Membership's? Please, let me know, that may be why.
I look forward to hearing from you.
Thank you again.
All the best,
Most of the music on VSM is available for download besides print, the only exception is the Alfred repertoire which at the moment is available only for print (there are not downloadable files in their repertoire).
As for your purchased music not appearing in your activity log, did you purchase it with a different email than your Membership's? Please, let me know, that may be why.
I look forward to hearing from you.
Thank you again.
All the best,
Rosemary Hughson * VSM MEMBER * on July 7, 2018 @1:39 am PST
I can't find the song i downloaded
Fabrizio Ferrari - moderator, on July 7, 2018 @9:01 am PST
I am sorry about that Rosemary.
When you purchased your music, we sent you an email with instructions to retrieve your music.
In case you missed it, you can retrieve your music by starting from the page below:
https://www.virtualsheetmusic.com/downloads/retrieval.html
And then entering your receipt number. If you missed that information as well, please, contact us via email at:
support@virtualsheetmusic.com
We'll get back to you right away with instructions to retrieve your music.
Thank you.
When you purchased your music, we sent you an email with instructions to retrieve your music.
In case you missed it, you can retrieve your music by starting from the page below:
https://www.virtualsheetmusic.com/downloads/retrieval.html
And then entering your receipt number. If you missed that information as well, please, contact us via email at:
support@virtualsheetmusic.com
We'll get back to you right away with instructions to retrieve your music.
Thank you.
Stay Updated & Receive the free "Music Principles" ebook!
