Get Help and Support
How can I request support?
On every page of the Virtual Sheet Music web site there is a "HELP" link pointing to support instructions; we can also be contacted using the "Contact Us" page. Any questions or inquiries are very welcome!
Last Updated: August 3, 2015 @ 2:02 pm PST
IMPORTANT: If you wish to have a private conversation, please contact us by email. Thank you!
Public Questions or Comments
Questions or Comments:
Paul * REGISTERED USER * on February 24, 2023 @6:02 pm PST
If I can not access my music please let me know why you are blocking access
Fabrizio Ferrari - moderator, on February 24, 2023 @9:50 pm PST
Hello Paul and thank you for your inquiry.
I am sorry about that. I see you purchased a piece through our iOS application. Do you have trouble accessing that on your device? If so, do you see any message shown to you?
Even better, if you could send us a screenshot of what you see via email to our email address below, we'll be able to better assist you:
support@virtualsheetmusic.com
I look forward to hearing from you.
All the best,
I am sorry about that. I see you purchased a piece through our iOS application. Do you have trouble accessing that on your device? If so, do you see any message shown to you?
Even better, if you could send us a screenshot of what you see via email to our email address below, we'll be able to better assist you:
support@virtualsheetmusic.com
I look forward to hearing from you.
All the best,
Theresa Annos on October 1, 2021 @11:10 am PST
I just paid through PayPal 10.98 for 2 pieces of sheet music . PayPal processed it . How do I get the sheet music I just paid for ?
Fabrizio Ferrari - moderator, on October 1, 2021 @11:58 am PST
Dear Theresa, I am very sorry for what happened this morning to you. It looks like something happened with your connection or browser right at the moment you paid. You can retrieve your music from the links inside the emails we sent you at the moment of your purchase. Please, let me know if you need help with that.
Also, we received your support request messages and we replied to you over there as well.
Please, let me know if you have any further questions or concerns.
All the best,
Also, we received your support request messages and we replied to you over there as well.
Please, let me know if you have any further questions or concerns.
All the best,
Todd Davis * VSM MEMBER * on October 23, 2018 @5:56 am PST
I am in the Fiddle Collection book. The first tune is displayed. Using the drop-down, I another tune from the list available, but the original tune is still displayed. What am I missing?
Fabrizio Ferrari - moderator, on October 23, 2018 @8:02 am PST
Good point Todd. Unfortunately the way the VSM editions' system works now is to just use that dropdown menu to play the audio files, independently by what's displayed in the viewer below.
We are working on a new version of it where the display will change accordingly to the piece selected in that dropdown menu. I don't know yet when the new version will be available, but we are working on it!
And more exciting features will come...
Please, let me know if you have any further questions, I'll be happy to answer.
Thank you for your feedback.
We are working on a new version of it where the display will change accordingly to the piece selected in that dropdown menu. I don't know yet when the new version will be available, but we are working on it!
And more exciting features will come...
Please, let me know if you have any further questions, I'll be happy to answer.
Thank you for your feedback.
Display more comments... (2 more)
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