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Questions or Comments:

Branko * REGISTERED USER * on November 19, 2024 @10:01 am PST
where can I find my received PDF notes?
reply
Fabrizio Ferrari - moderator and CEO, on November 19, 2024 @5:34 pm PST
Hello Branko and thank you for your inquiry.

You should have downloaded your music right after your purchase. We also sent you an email with instructions on how to retrieve your music from our site.

In any case, for privacy issues, I am going to send you an email with a retrieval link again.

Please let me know if you have any further questions or concerns.

All the best,
Omar Alayan * VSM MEMBER * on October 21, 2024 @12:34 am PST
Hello, I'm trying to close my membership before the renewal in 6 days, and can't find it anyway, can you please do it for me.
reply
Fabrizio Ferrari - moderator and CEO, on October 21, 2024 @8:01 am PST
Hello Omar and thank you for your inquiry. The renewal is not automatic, it is optional. When your membership expiration approaches, you'll receive an invitation to renew. If you are not interested, just ignore that invitation and your membership will expire automatically.

Please let me know if you have any further questions or concerns.

All the best,
augusto.santana * VSM MEMBER * on September 1, 2024 @9:33 am PST
How do I cancel my account?
reply
Fabrizio Ferrari - moderator and CEO, on September 1, 2024 @2:17 pm PST
Hello Augusto and thank you for your inquiry.

You can contact us from this page:

https://www.virtualsheetmusic.com/EMail.html


I am sorry to learn you want to close your account. Is there anything I can help you with? Please let me know.

All the best,
Miwha on July 4, 2024 @5:25 pm PST
I did buy membership without creat account. Please refund or let me know how to use.

And please receipt to dcmiwha@gmail.com
reply
Fabrizio Ferrari - moderator and CEO, on July 4, 2024 @11:31 pm PST
I am sorry about that Miwha. Fact is, we are unable to find your account from your email. Did you use a different email? Please let me know. If you have your receipt or proof of purchase, please send it to us via email to:

support@virtualsheetmusic.com

Thank you.
Rui ZHANG * VSM MEMBER * on May 12, 2024 @6:10 am PST
How can I retrieve the subscription of coming year?
reply
Fabrizio Ferrari - moderator and CEO, on May 12, 2024 @9:05 am PST
Hello Rui and thank you for your inquiry.

I don't completely understand your question, but you can manage your Membership from your panel below:

https://www.virtualsheetmusic.com/panel/

Please let me know if that can help you or if you need any further help.

All the best,
Carol A Kissinger on April 29, 2024 @6:18 am PST
I paid $7.97 on March 18th, for the song North to Alaska. How do I obtain the copy?
carolakissinger@comcast.net
reply
Fabrizio Ferrari - moderator and CEO, on April 29, 2024 @7:46 am PST
Hello Carol and thank you for your inquiry.

You can either use the retrieval link we sent you by email at the moment of your purchase (inside our Thank You email), or enter your order number from the page below:

https://www.virtualsheetmusic.com/downloads/retrieval.html


You can also open a free account to retrieve your orders, have a wish list, etc:

https://www.virtualsheetmusic.com/cgi-bin/access/add.html?free=1

Just make sure to use the same email you used for your purchase when registering.

Please let me know if you have any further questions or concerns.

All the best,
MME CELINE BRODBECK * VSM MEMBER * on March 12, 2024 @1:19 am PST
Bonjour
J'ai payé un abonnement de 10$ hier pour un accès limité et aujourd'hui je n'arrive pas à télécharger entièrement des partitions.
A quoi correspond l'abonnement que j'ai payé alors?
Merci
Céline BRODBECK
reply
Fabrizio Ferrari - moderator and CEO, on March 12, 2024 @7:40 am PST
Bonjour Céline et merci pour votre demande. S'il vous plaît, pardonnez-moi si j'utilise ici une traduction automatique, nous sommes une entreprise américaine et n'assistons généralement pas nos clients dans des langues différentes du français.

Dans tous les cas, votre adhésion achetée à prix réduit vous donne accès gratuitement aux éditions complètes de partitions virtuelles, ainsi que des réductions exclusives sur le reste du répertoire. Et beaucoup plus. Vous pouvez en savoir plus sur notre adhésion à partir des pages ci-dessous :

https://www.virtualsheetmusic.com/unlimited.html
https://www.virtualsheetmusic.com/unlimitedNew2HLDET.html


N'hésitez pas à me faire savoir si vous avez d'autres questions ou préoccupations. Si vous constatez que l'adhésion ne répond pas à vos besoins, nous serons heureux de la clôturer et de vous rembourser.

Sincèrement,
fredrik levin * REGISTERED USER * on March 6, 2024 @8:04 am PST
Hello,

I tried to pay for one sng on your website, but I got an e-mail I payed for a membership. I do not want to became a member. Can you please close my membership asap.
Thank you.
Fredrik Levin
(Frippe.levin@gmail.com)
reply
Fabrizio Ferrari - moderator and CEO, on March 6, 2024 @12:24 pm PST
Sure thing Fredrik, our customer support manager Julie will reach out to you as soon as possible about that. I see you purchased an item with a discounted price for Members only, though, so it is possible your refund will not include the discounted part.

All the best,
Samira * VSM MEMBER * on February 22, 2024 @1:43 pm PST
I was charged €9,99 twice on february 18th on my paypal account, but i didn’t order anything?
This is the transaction number: 5XA99348RT744535X

One was refunded, but what is the charge for?
reply
Fabrizio Ferrari - moderator and CEO, on February 22, 2024 @6:22 pm PST
I am sorry about that Samira. We haven't recorded any purchases from you during that time unless you used a different email address. May that be the case? Otherwise, please send us a screenshot of such charges via email us so we can further investigate:

support@virtualsheetmusic.com

We'll be happy to assist you in a more private way.

All the best,
Sandra * VSM MEMBER * on February 4, 2024 @3:51 pm PST
I paid for a memembership but then got charged the full amount for my first selection. I thought it would automatically apply the discount.
reply
Fabrizio Ferrari - moderator and CEO, on February 5, 2024 @7:52 am PST
I am sorry about that, Sandra; that should have been if you were logged in to the application with your new Membership. Was that the case? Please let me know.

In the meantime, you can ask for a full refund at Apple for your single-piece transaction. Unfortunately, we are unable to give you a refund; only Apple can. Please let me know if you need any help with that.

All the best,
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